Console and Telegram
Use Telegram to sign in to the Console. The bot links your account. If the Console works, open Student support to ask for help. If you cannot sign in, open @koica_tiu_chu_azure_bot, tap Start, and try again.
Student sign-in help
Use the right login for each service
Console, LMS, and Azure use different logins. Start with the service you cannot open.
Three different logins
LMS
Use the current password saved for your LMS account. If you changed it on the LMS, use the new password. Trim spaces, check Caps Lock, and try a private browser window. Open My LMS account in the Console and request a reset if you still cannot sign in.
Azure
Open My Azure Account in the Console and use your full Azure login shown there. Your first password is replaced after the forced change on first sign-in. Use a private browser window and the correct work or school account. Use https://passwordreset.microsoftonline.com only when your organization supports it; otherwise ask staff.
When the problem is not your password
A verification-code problem, a lost phone, a blocked account, or an Access denied message can need a different fix. Tell staff the exact error before asking for a password reset. If login works but your project is not visible, report the missing project; do not create a new account.
What to send staff
Never send your password, one-time code, recovery code, or screenshots containing secrets. Send the service name, error code, time, device, browser, and request ID if shown.
Microsoft password help
A reset is available only if your school has enabled it and your security information is registered. Otherwise, contact staff. Open work or school password reset.
Practice
After sign-in, open the practice guides and labs. Start with the AI-900 main course and check the AI-901 updates.